Pricing Policy At Barnstaple Equestrian Supplies Retail Store
Our retail store operates separately from Barnstaple Equestrian Supplies Online, and as a result, pricing structures differ between the two.
While we would of course love to offer the same pricing across both platforms, commercially this isn’t always possible. Our physical store has different operating costs, including staffing, premises, and the personalised service we provide in person.
To ensure our retail shop remains commercially viable and continues to offer face-to-face support and services, we’re unfortunately unable to match online pricing for in-store purchases.
We completely understand that price differences can be frustrating, and we truly appreciate your understanding and continued support of our store.
In store products are individually priced at RRP. Prices are clearly highlighed either by pricing tickets or given prior to payment. Once this transaction has taken place you have agreed to purchase the item at that price and no refunds will be provided. Any difference to our online prices reflect the personal service you would have received whilst shopping with us in store.
Fittings for Safety Equipment are FREE OF CHARGE for those customers who purchase from us in store on the day. For those customers not wishing to purchase in store on the day there is a £25 fitting fee, which is refundable against your purchase if made in store within 7 days of our fitting service. For customers who would prefer to pay our online price after receiving a fitting then the £25 fitting fee will apply.
There are also notifications of our pricing policy both at the
- The Till
- Fitting Areas
- Online On Our Products page
Many of our regular customers value and respect the friendly, personalised service our team provides in store. They understand that our retail shop operates as a separate business from our online store, with its own costs and structure.
We are proud to offer a welcoming environment, expert advice, and dedicated fitting services, which form an important part of the in-store experience.
For customers looking for great value for money, you will just love our Click & Collection service. This allows our local customers to benefit from our highly competititve online prices.
We truly value your feedback and are always looking for ways to improve our service and pricing experience. If you have any suggestions on how you feel we could better address the difference between in-store and online pricing, we would genuinely welcome your thoughts. Your feedback helps us review our approach and ensure we’re offering the best possible experience to our customers.
Once you have made your purchase IN STORE We will not offer refunds or returns where the reason is due to pricing differences.