Covid-19 Hat & Body Protector Fittings

Posted by Gilly 20/05/2020 14 Comment(s)


Barnstaple Equestrian Supplies Covid-19 PPE Fittings Procedure

Our shop is open ONLY for Click & Collections, PPE Appointments and Essential Shopping 7 Days a week from 11am - 4pm and trading within current government regulations.  We are not open for browsing, all non essential items need to be purchased on our website and then either Click & Collection, Postal Delivery or Van Delivery.


We have carefully assessed whether the fitting of Personal Protective Equipment For Horse Riders during the Corona pandemic  is necessary.  We have decided that we are able to legally and safely offer this type of fitting service. By following our Covid-19 PPE fitting procedure,  we are able to comply with the current Government and our trade association (BETA) Guidelines.


  1. Fittings will only be carried out by Gilly Payne, who is our most experienced fitter.
  2. Fittings are offered on an appointment only basis.  If you turn up without an appointment and we feel we cannot comply with our procedure, we will ask you to return after making an appointment.
  3. You confirm that you and anyone your bring, have not been ill or suffered from any corona symptoms for 14 days prior to your appointment, or knowingly been in contact with someone who has.
  4. Due to the nature of fitting we might need to be closer than the 2m rule so PPE will need to be worn by both you and your fitter. You need to bring your own PPE with you.  If the customer being fitted is unable to wear PPE then this means we will be unable to be closer than the 2m rule.
  5. You may bring 1 other member of your household.  This person can assist with any close contact.
  6. If you do not purchase on the day there will be a small charge of £15 to cover our time and process of de-contamination of any items you have tried on.  This ensures we can provide you with a fully Covid Compliant service keeping everyone safe but still enabling you to try on a good range of hats.  When you do purchase a hat that has been fitted by us within 1 week of the fitting you then receive the £15 as a discount off your purchase.    When being fitted for  a bespoke hat such as KEP or Samshields we ask for a small deposit of £30 whilst you might need time to decide on your design.  This is none refundable should you then not progress with the purchase of the hat.



  7. Prior to your appointment, we will establish the style and size of your preferred product. 

    Here Charles Owen Riding Hats show us how to measure your head.
    Fitting A Charles Owen Riding Hat During Corona Pandemic
  8. We will have a selection of preferred products ready, thereby minimising the appointment time.  You can view our range of riding hats and body protectors on our website

    Airowear Body Protectors
    Champion Equestrian Wear
    Charles Owen Riding Hats
    Dublin Riding Hats
    Samshield Riding Hats
    KEP Riding Hats
  9. We ask that you are wearing long sleeves and trousers to avoid un-necessary skin contact.

  10. Once you arrive please sanitize your hands and put on your facemask prior to coming in.
  11. Just inside on the right there is a designated area for you to stand whilst undertaking the appointment.  We may also carry out fittings outside if weather allows.
  12. You will be asked to remain in the designated fitting area during your appointment.
  13. We will start by confirming your requirements.
  14. We will aim to conduct fittings outside of the 2m rule and only if we feel we need to be closer will we do so, with your agreement and when the customers is wearing the required mask, if they are not already wearing it.
  15. We will ask you to place items tried on to one side as we do not handle these again. Once we have an item that is your choice you then take to our till yourself to avoid us touching any products you have tried on.
  16. We have a form for you to sign confirming satisfaction in the fitting of the item.
  17. Appointments are limited to a maximum of 40 minutes.

  18. Any items you have touched are placed to one side, these are then left and not returned to the shop floor until the items have been sanitised.
  19. Finally we hope you enjoy your new purchase.

Attending your appointment is acceptance of the above terms.
Dated 14/5/2020

Book Your Appointment
Select Your Date & Time
Phone Us on 01271 850278

Appointments are available from 11am - 4pm and are limited to 40 minutes,  if you need an out of hours appoinment then please let us know your availability and we will try to accomodate your time.




14 Comment(s)

Gemma Harvey:
23/05/2020, 10:31:15 AM

Booking an appointment for skull cap fitting

Rebecca davies:
30/05/2020, 10:14:31 AM

Can we have a fitting

30/05/2020, 10:16:59 AM

Hi thank you if we see you later

Donna finch:
12/06/2020, 10:24:53 AM

Appointment today at 1pm for my daughter we agree to these terms she needs a measuring for a riding hat Many thanks

Maria Hutley:
15/06/2020, 06:02:00 PM

I agree to the Covid 19 safety measures for my appointment booked for Tues 16th June.

madeleine simms:
17/06/2020, 07:40:39 AM

I agree to the terms of the hat fitting as regards the Covid measures.c u at 1pm today.

Sharn Gove:
29/06/2020, 07:52:31 AM

We agree to these terms, thank you!

Charlotte curley:
19/09/2020, 04:40:01 PM

I agree to these terms for a hat fitting. Thank you!

02/11/2020, 08:28:40 PM

We agree to the terms of the hat fitting as regards the Covid measures. Kind regards

14/11/2020, 04:29:42 PM

Looking for riding boots for very narrow calves. 12 inches wide with breeches on. 17 inches heigh. I have some best dressage boots and some scruffy yard boots. So I want something for jumping, lessons and riding clients horses. Please let me know what you think. Many thanks

28/11/2020, 12:40:43 PM,


Katie Maddox:
30/11/2020, 07:03:48 PM

Booking an appointment for hat fitting

Debby Appleby:
12/12/2020, 07:41:26 AM

I would like to book a hat fitting ASAP. I am looking for a velvet hat for hunting. I don't seem to be able to set up an appointment on your calendar.

20/12/2020, 02:03:29 PM,


lois Paul:
18/01/2021, 05:29:54 PM

Hi I would really appreciate having a hat fitting if possible. I am after a skull hat, either a gatehouse HS1 or charles owen pro II. I would welcome advise on which is more suitable. I think I am a 56cm size but would like to try a 57 to check as do not want anything that is tight. I am more than happy to comply with PPE and have no symptoms of covid-19, I am available tues wed or frid afternoons after 2pm. I look forward to hearing from you many thanks lois paul

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