We just love happy customers, so if you change your mind or picked the wrong size or colour - just return the item to us within 14 days of purchase for either an alternative or a full refund on all regular stock items. They will need to be in their original packaging and still with tags on and we will require proof of purchase.
So sorry but we don’t accept returns on riding hats or items designed for direct skin or hair contact due to health and safety but we do offer a fitting service to ensure the correct item is purchased. If the item was a special order, we reserve the right to not accept a return.
Faulty or Damaged
Return to us within 30 days of receipt of the goods for a full refund. If we are notified after 30 days you may be offered a repair, replacement or partial refund depending on the product, usage and manufacturers guarantees. After notifying us of a fault you have 14 days to return the item to us in store.
Made To Measure or Personalised ItemsWe secure orders with a 50% Deposit, you will be given an estimated date for delivery, should this need to be extended this will not entitle the Purchaser to a refund as long as the order is delivered within a reasonable time limit.
You will not be able to cancel an order that has been personalised. Items ordered in for you or free items will only be credited at the discretion of the Manager, unless faulty.