Order Processing


Processing Your Order

If your order is placed in store or online we have the same order processing.

Initially you will see your order in a Pending Status, this will quickly change as we start to process your order.

We email you as your order progresses or you can track online in your ORDER HISTORY

PENDING You have successfully placed your order but we have not started processing it yet.

We aim to have your order moved to Awaiting Processing within 30 mins during our work hours.
AWAITING PROCESSING We are now Processing Your Order.

All orders placed on a working day would have progressed from Awaiting Processing.
BEEN PICKED Your Order has Been Picked and awaiting Packing.
CUSTOMER SERVICE We need to liaise with you about Your Order.  You can contact our dedicated Customer Care on Tel: 01271 850278 Ext 308 or email [email protected] 
TO BE ORDERED An item you wanted is not in stock with us and we are sourcing it or finding an alternative for you.
ORDERED FROM SUPPLIER We have ordered your item and it should be with us shortly
BACK ORDER / PRE-ORDER The item you wanted is not in stock in our warehouse or our suppliers and we have it on Back Order. This means your item is secured and will be sent to us as soon as it is available
AWAITING DESPATCH Your Order is packaged and awaiting collection by our courier. You will receive tracking no. if not sent by Royal Mail
AWAITING DELIVERY Your Order will be delivered on our next set Home Delivery round to your area.
AWAITING COLLECTION Your Order is now available for collection.

You can request that this is left in our Click & Collection Box by phoning our shop on 01271 850278 Ext 307 or putting instructions in the order notes. STORE OPENING HOURS
SHIPPED It's on it's way and you can now start tracking your order.

We  sometimes finish with a quick courtesy call or email just to check everything is OK.

Delivery time is from the date of dispatch, not from the date your order is placed. The latest time for dispatching the same day is 12 Noon.

Local Click & Collections and Home Delivery Service

If you have a local Post Code registered, you will have the additional options of CLICK & COLLECTION and VAN DELIVERY.

If you do not see these options in your Shipping or see an error in your shopping cart then your address is not currently included into our Local Services. Please call us and we will see if we can include you.

Van Delivery ROUNDS

Tracking Your Order


  2. Parcel Force CLICK HERE

My Order Hasn't Arrived

  1. Check your order status

  2. If your order status is set to Shipped then check the tracking number sent to your in your Awaiting Despatched email.

  3. Still not sure where your order is then please call Customer Service on 01271 850278 Ext 308 or email us on our email [email protected]

Need To Return My Order

Still Need Some Help

You are always welcome to give us a ring on 01271 850278 with any questions CLICK HERE FOR OPENING HOURS