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All items received back to us will be quarantined for 3 days. Only once this time has elapsed your return is then opened and processed within our normal 14 working days. You can be assured we are doing our very best for you and your understanding is greatly appreciated.
We trust you’ll be happy with your purchases, however, if you need to return your online purchases here is how to do it
We only offer either a refund or will dispatch a replacement once we have received your item back in good order.
All items need to be in a clean state, any items received unclean will incur a cleaning charge prior to being processed.
You HAVE TO COMPLETE AND ENCLOSE OUR RETURNS FORM.
You will need to pay for the item to be returned, we strongly recommend that you have this Tracked as we cannot pay out on items lost in transit back to us.
We reserve the right to charge a handling fee on items that have been handled or used beyond what is acceptable to inspect the products or if faulty and used for a period of time.
You should allow 14 working days for us to process your refund or to arrange a replacement.
If the item is part of our regular stock we will be happy to offer an alternative size or colour.
Your item will need to be in original packaging, tabs, labels and accessories still attached. If the item is not returned in a new, unused state then we reserve the right to charge a handling fee.
We refund the cost of your item and the standard cost of carriage of sending it to you on most products purchased online.
If the item has been specifically ordered in for you, we reserve the right to not offer a replacement and may offer you the option of returning the item less a handling charge.
You Need To
1. Complete a RETURNS FORM within 14 days of receipt.
2. Let us know if you would like an alternative.
3. Print off and enclose your returns form.
4. Ensure it's return to us within 28 days of you receiving the goods.
5. You will need to ask for your postage to be refunded.
Once We Receive Your Item
1. We check that your return is in a state of un-use.
2. Send you an email confirming we have received your return.
2. Refund you within 14 days of receiving your return.
WE ARE UNABLE TO ACCEPT REFUNDS OR REPLACEMENTS FOR
We do our best to make sure everything works perfectly, but if it doesn’t, we are here to help with our dedicated Customer Service on 01271 850278 Ext 308. OFFICE HOURS
Please provide us with sufficient information about your reason for returning the product and if you would prefer a refund or compensation by a replacement.
Whilst you need to pay for it's return to us, once we can confirm that the item is damaged or faulty we will refund the cost of the return postage or will be provided with a prepaid option.
We reserve the rights for having minor differences in product colors and details. If you have any doubts regarding those details (also regarding embroidery orders), we advise you to contact our customer service before placing an order. Minor product detail differences and slight changes in colours do not justify a claim. We just apply a little common sense.
We have no liability that might have been incurred due to the faulty or incorrect item.
Please provide us with sufficient information about your reason for returning the product and what you would be needing different, you are always welcome to call our Customer Services on 01271 850278 Ext 308 during our OFFICE HOURS.
If the fault develops within 30 days to 6 months of receiving your order you will be offered a full refund, thereafter, you may be offered a repair, replacement or partial refund depending on the product, usage and our manufacturers guarantees.
The value of the refund relates to the quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
From the point of notifying us of a fault you have 14 days to return the faulty item to us.
Returned In Store
Items purchased online can be returned in store with a completed Product RETURNS FORM. However, the return still needs to be processed as per our Online Returns Policy. No Refunds can be processed in store.
Returned Via Courier
Horsey Shopping / Barnstaple Equestrian Supplies
Unit 6 & 7 Coxleigh Barton,
Barnstaple, Devon, EX31 4JL
Email [email protected]
Please note we are unable to process your return or exchange parcel is lost when being sent back to us, we strongly recommend that you return it with a postal tracking code.
If your order is returned unclaimed to us, we will contact you by email, telephone and mail.
You have rights to get your order sent out once more. If we cannot reach you within 28 days, you will be invoiced for the item and return/administration costs. Item will be disposed.