Collection and Delivery Information
CLICK & COLLECTION / DELIVERY AND COURIER DURING COVID
Many manufacturers are experiencing unprecedented difficulties in supplying orders and stock is selling out as soon as it arrives with them. To ensure our customers secure their purchases we offer a PRE-ORDER / BACK ORDER service for out of stock items.
By purchasing an item as a Pre-Order or Back Order you will be guaranteeing your purchase. We are in daily contact with our suppliers and can keep updated on estimated delivery dates. Please be aware that these are changing all the time and dates can not be guaranteed.
| Keep An Eye Out For Our Pre Order & Back Orders |
| Pre Order |
A new line where you can secure your purchase |
| Back Order |
Existing product but the manufacturer has had stock delayed |
You can see our stock levels for every product. If you have added a product into your cart that is NOT IN STOCK you will see highlighted in red *** This Item Is Out Of Stock in the cart. If you would like to know an estimated ETA please phone us on 01271 850278 Ext 307 to confirm delivery times. OFFICE HOURS
We are processing online orders as usual, However, many suppliers are taking longer to supply their goods to us, causing some orders to take longer than anticipated. Whilst we might be given delivery dates by some suppliers, due to the current challenges neither our suppliers or ourselves are able to guarantee these dates.
You can be assured we are doing our very best for you but some things can be beyond our control - YOUR UNDERSTANDING IS GREATLY APPRECIATED
Click & Collection & Home Delivery
If you are close to us in North Devon, you will have the opportunity to Click & Collect your order or have it delivered to your door with our Home Delivery Service.
If you do not see either of these options please check that you have the correct post code listed for you.
Click & Collection
Our Store is open 7 days a week STORE HOURS for Click & Collections.
Please wait until you receive your Awaiting Collection email confirming that your order is ready and waiting for you.
After Hours - If you would like your order left for an After Hours Collection please confirm which day you would like to collect it by either adding your request onto your Order Notes or phone us on 01271 850278 Ext 307
Directions CLICK HERE
Home Delivery
We offer a regular van delivery service across the North Devon area.
Place your order online and if your Post Code is listed below you will be offered our Local Van Delivery. Your order will be added onto our van for your areas allocated delivery day. Please be aware, from time to time we might need to change your delivery day but will email you to confirm which day to expect us.
If your post code is not listed then call us on 01271 850278 and we will see if we can add you to our delivery area.
Once you place your order, email's are sent as your order progresses and confirming the day of your Van Delivery.
Don't forget you can order anything from our website, not just animal food and bedding.
We use WHAT3WORDS to find out more CLICK HERE. You can add your chosen WHAT3WORDS in your orders notes along with any special instructions and directions when you place your order.
| Delivery Post Code |
Order Value |
Charges |
| EX31, EX32, EX33, EX34, EX37, EX35 |
0 - £24.99 |
£10.00 |
| £25 - £75 - upwards |
£4.00 |
| £75 - upwards |
Free |
| EX36, TA22, TA24, |
0. - £99.99 |
£10.00 |
| £100 - £199.99 |
£5.00 |
| £200 - upwards |
Free |
Courier Services
All Orders Placed Up To 12 noon will be despatch on the same day. Deliveries are made on a working day Monday - Friday, so an order placed on Friday will be delivered the following week as the weekends are not included.
We offer FREE 3 - 5 day delivery service on ALL ORDERS over £75 up to 30kg, but you can GET IT QUICKER for just £3 with our QUICK GUARANTEED NEXT DAY DELIVERY OPTIONS.
Not all items are available for Courier dispatch this includes Animal Feed & Bedding as well as oversized items. If you see There Is No Shipping Method For Your Selection - In your shopping cart, then there is an item that cannot be shipped - please call us on 01271 850278 during Office Hours for help or if outside our Office Hours you can message us on our online Chat and we can help once we are back at work.
OVER £75 It's FREE for up to a wopping 30kg!
*Mainland UK Only
Speed it up with our NEXT DAY FOR JUST £2
UK Mail DHL
- Email notification upon collection from us
- Tracking
* Excludes Guernsey & Jersery, Scottish Highlands, Northern Ireland & Isle of Man can only select Standard Shipping.
*Excludes Feed and Bedding
UNDER £75
UK Mail DHL
- 3 - 5 Day £6.65
- Get it tomorrow for Just £7.99
- Email notification upon collection from us
- Tracking
NEED FEED QUICK! UK Mail DHL
- Single Bags of Animal Feeds NEXT DAY DELIVERY
- Get it tomorrow for £9.99
- Email notification upon collection from us
- Tracking
Royal Mail
- Second Class £3.00
- Up To 3 Working Days Small Parcel Up To 2kg
- Small items and orders under the value of £30
- No Signature Required
UK Highlands and Islands
Certain postcodes in Scotland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands incur a slightly higher delivery charge.
| Post Code Areas With A Surcharge |
| AB10-B16, AB21-B25, AB30-38, AB41-45, AB51-56 |
BT |
DD1-DD11 |
DG3-DG9, DG12-DG14 |
| FK17-FK21 |
G63, G83-G84 |
GY1-GY10 |
HS |
IM |
IV1-IV63 |
JE |
| KA18-KA30 |
KY13-KY16 |
KW1-17 |
LL35-LL48, LL51-LL55 |
ML11-ML12 |
| PA16-PA49, PA60-80 |
PH1-PH50 |
PO30-41 |
TD7-9 |
TR21-25 |
ZE1-3 |
| Channel Islands |
£15 |
| Northern Ireland, Isle of Man |
£15 |
| Isles of Scilly |
£15 |
European
| Germany |
£25 |
| Italy |
£25 |
| Portugal |
£25 |
| Spain |
£25 |
International Shipments
Not all items are able to be exported - if you see There Is No Shipping Method For Your Selection - then there is an item that can not be shipped to you so please contact us.
Errors and Omissions
Please note prices quoted are estimated prices and to the best of our ability correct.
From time to time errors and price changes can happen and so we reserve the right to withdraw the item should it be unviable for us to dispatch at the price offered, in this case we will offer a full refund or the option to pay the extra.
